AI Receptionists by NR Medical
AI technology For Healthcare Practices, Backed By Real Humans
Every call answered on the 1st ring. Instantly route callers to your office or to a HIPAA-certified Patient Care Coordinator – so your patients always reach someone helpful.
No Long-Term Contracts.
What NR Medical's AI Receptionists Can Do
We customize your AI receptionist to sound like your office, follow your rules, and help patients quickly - without you lifting a finger.
Every Call Answered
Answers every call on the 1st ring so patients aren’t sent to voicemail - 24/7, without the cost of adding staff.
Handles Common Requests
New patient inquiries, appointment requests, basic FAQs, and shares key practice info such as location, hours, services, and insurances accepted.
Transfers Calls
Transfers calls back to your office (front desk, nurse line, billing, on-call, etc.) using rules you set.
Backed By Humans
Calls can be escalated to one of our live, HIPAA-certified Patient Care Coordinators when needed (optional).
Takes Messages
Takes detailed messages, captures key info (caller name, reason for reaching out, callback number, appointment request, urgency), and delivers it to your team instantly - fast, accurate, and documented.
80+ Languages Available
We can configure the AI receptionist to support multiple languages based on your patient population and call needs.
Fully Customized by NR Medical
Greetings, call flows, rules, and office-specific scripting, so the AI sounds like your office and follows your exact routing preferences.
You can even select from our voice and tone choices so that the agent sounds exactly like YOU want.
How It Works
Step 1 — We set everything up for you
We collect your office details (hours, location, services, insurance list, transfer rules, scripts) and build your custom call flows.
Step 2 — The AI answers instantly and triages the call
Patients get immediate help and are routed to the right place—without long holds or voicemail.
Step 3 — Humans step in when it matters
When a caller needs more help, the AI transfers to your office or to a HIPAA-certified Patient Care Coordinator—so the patient experience stays smooth and professional.
AI Speed. Human Judgment.
Most “AI receptionists” stop at automation.
NR Medical's AI Receptionists are different: you get AI efficiency plus real human support behind it. That means fewer missed calls, fewer frustrated patients, and fewer interruptions for your team - without sacrificing quality.
The Best in the Business
Built for Healthcare Workflows – We design your call flows to match how your office operates, backed by over 16 years of experience supporting healthcare practices. Our AI receptionists sound human and conversational, greeting callers in a warm, professional tone from the first ring.
Curious about how they sound? Click play and hear how our AI Receptionist sounds!
Want to learn how it would work for your office?
Book a call and we’ll map out your ideal call flow (what AI handles vs. what gets transferred), plus recommended setup based on your call volume.
Frequently Asked Questions
DOES THE AI RECEPTIONIST ACTUALLY ANSWER CALLS, OR DO THEY SEND CALLERS TO VOICEMAIL?
The AI Receptionists answer instantly and handle common requests right away. If a caller needs a human, they can warm transfer to your team or escalate to our NR Medical Patient Care Coordinators – real people with over 16 years of experience supporting patients and healthcare practices.
DOES IT SOUND LIKE A ROBOT OR AN AUTOMATED PHONE TREE?
No, the voice is intentionally human-like in tone, pacing, and phrasing, so it feels like speaking with a real receptionist. You can even select from our voice and tone choices so that the agent sounds exactly like YOU want.
CAN IT TRANSFER TO MY OFFICE?
Yes — we set up your transfer rules (warm or direct transfer) so calls go to the right person or department.
CAN WE CONTROL WHEN CALLS GO TO OUR TEAM VS YOUR TEAM?
Yes. We set rules by time of day, call reason, urgency, language, or any situations you want escalated.
WHAT IF THE AI CAN’T HELP OR THE CALLER IS UPSET/CONFUSED
No problem. If a caller is upset or needs extra help, the AI can gather the details and notify your office, or warm transfer them to your team or a live, HIPAA-certified Patient Care Coordinator, based on your preferences.
CAN YOU CUSTOMIZE IT FOR OUR HOURS, INSURANCES, AND SERVICES?
Yes. We build your knowledge base and call flows around your exact office details and keep it easy to update.
DO YOU OFFER MULTIPLE LANGUAGES?
Yes – we have over 80 + languages availble. We can enable multiple languages based on your patient population and call needs.
HOW QUICKLY CAN WE LAUNCH?
After onboarding, we can go live in 2 business days (if signing up for AI only).
