1. Introduction
1.1 Purpose of Terms. These Service Terms and Conditions (“Terms”) are established by
National Recalls II, LLC, doing business as NR Medical a company registered in California,
with its principal office located at 440 N. Barranca Ave, Suite 6335, Covina, CA 91723 (“NR
Medical” or “Company”). These Terms govern the provision of services by NR Medical and
outline the conditions under which clients and users may engage with and utilize the services
provided by NR Medical, as specified herein.
1.2 Acceptance of Terms. By utilizing the services provided by NR Medical, and/or by entering
into a Services Agreement with NR Medical, the Client acknowledges that they have read,
understood, and agree to be bound by these Terms and Conditions. These Terms supersede and
replace any prior agreements, understandings, or proposals related to the services offered by NR
Medical, whether oral or written.
2. Definitions
2.1 “Terms” refers to these Terms and Conditions, including any related schedules, exhibits, or
amendments.
2.2 “Client” refers to the Client as identified in the applicable Services Agreement, the recipient
of services under these Terms.
2.3 “NR Medical” or “Company” refers to National Recalls II, LLC, the service provider under
these Terms.
2.4 “Services” refers to the services provided by NR Medical as described in these Terms, the
applicable Services Agreement, and any related documents or schedules, which may include
appointment scheduling, patient recall management, call handling, and other support services
specified by the Client.
2.5 “Site” refers to NR Medical’ websites, including nationalrecalls.com and
theperfectrecallsystem.com, through which certain services may be delivered.
2.6 “Effective Date” refers to the date on which these Terms are accepted by the Client through
their use of NR Medical’ Services or by entry into a Services Agreement.
2.7 “Services Agreement” refers to the agreement, form or document executed by the Client
that specifies the specific services and pricing agreed upon between the Client and NR Medical.
2.8 “Confidential Information” refers to any non-public information disclosed by one party to
the other, including patient information, business strategies, pricing, and other proprietary
information, which is protected under these Terms.
2.9 “HIPAA” refers to the Health Insurance Portability and Accountability Act of 1996, which
governs the protection of health-related information.
2.10 “TCPA” refers to the Telephone Consumer Protection Act of 1991, which governs
telemarketing and call consent requirements.
2.11 “AI Receptionist System” refers to the optional add-on service of an automated voice or
conversational artificial intelligence system used by NR Medical to answer incoming telephone
calls, respond to frequently asked questions, and record or transmit messages on behalf of the
Client. The AI Receptionist System operates based on pre-configured scripts, prompts, and
information provided by the Client. Client may elect to add this service through their Services
Agreement.
3. Eligibility. The Client represents that all users accessing the Site or utilizing the Services
are at least 18 years of age and legally able to enter into binding terms and conditions.
Individuals below this age or otherwise unable to form legally binding terms may not
access or use the Services.
4. Scope of Services
4.1 Service Provision
NR Medical agrees to provide the Client with the services described in the applicable Services
Agreement and/or attached schedule(s) or as otherwise agreed upon in writing (the “Services”).
These Services may include, but are not limited to, appointment scheduling, patient recall
management, call handling, and other support services selected by the Client. At this time, AI
receptionist services are limited to handling inbound calls, responding to routine frequently
asked questions based on information provided by the Client, and taking messages for the Client,
unless additional services are agreed to by the parties in writing. For billing purposes, usage is
determined by the Company’s standard tracking and reporting methods, and includes all
measurable time, activities, or events performed by Company personnel or systems in connection
with providing the Services.
4.2 Performance Standards. NR Medical will use commercially reasonable efforts to ensure
that the Services are performed professionally and in a timely manner. Certain Services may
depend on the Client’s timely provision of necessary information, materials, or access to
systems.
4.3 Modification of Services. Subject to 6.1 below, any modifications, additions, or changes to
the Services must be agreed upon in writing by both parties, typically through an amendment to
the applicable Services Agreement, and may be subject to additional fees as determined by NR
Medical.
4.4 Client Responsibilities. The Client is responsible for providing all necessary information
and access required for NR Medical to perform the Services. Delays or interruptions caused by
the Client’s failure to fulfill these responsibilities will not be considered a breach by NR
Medical. Client shall timely provide all information and cooperation reasonably requested by NR
Medical for implementation of security controls, including any required allowlisted IP addresses
or other access parameters.
4.5 Work Made Available. We acknowledge that the Client’s practice management system may
sometimes become temporarily unavailable due to reasons such as power outages, network
issues, or the Client’s computer being turned off. In such cases, service fees will still be charged,
and this shall not be used as grounds for non-payment or refund requests. Additionally, some
work assignments may depend on the Client’s timely provision of specific information (e.g.,
patient call lists). If the Client fails to provide such necessary information on time, charges for
services will still apply.
4.6 Client Responsibility for Call Forwarding. The Client is solely responsible for managing
and maintaining any call forwarding settings or features necessary to direct calls to NR Medical.
NR Medical shall have no liability for missed or mishandled calls due to incorrect or improperly
configured call forwarding by the Client.
4.7 Setup Materials and Delays. The Client acknowledges that delays or inaccuracies in
submitting required setup information, onboarding documents, preferences, or account
configurations may result in service delays or errors. NR Medical shall not be liable for any
issues, including service interruptions or inaccuracies, caused by incomplete, delayed, or
incorrect information provided by the Client. NR Medical is not responsible for verifying or
confirming the accuracy ofor reliability of any information provided to NR Medical by the
Client.
4.8 Custom Reports. Standard reports related to the Services are included in the applicable
Service package. Any request by the Client for custom reports, data compilations, or statistical
information may be subject to additional charges. NR Medical will inform the Client of any such
costs in advance and will proceed only with written Client approval.
4.9 AI Receptionist Technology. As an optional add-on service, Client may enroll in NR
Medical’s AI Receptionist Technology whereby NR Medical utilizes an internally hosted
artificial intelligence system to assist in handling inbound calls and responding to routine
inquiries. The system is hosted and maintained by NR Medical or its authorized developers and
is not operated by the Client.
4.10 No Access to Client Systems. Unless otherwise agreed in writing, the AI Receptionist
System does not access the Client’s internal practice management systems, medical records
systems, or databases. The system operates solely based on information provided by the Client
and caller interactions.
5. Billing and Payment
5.1 Initial Payment. Upon acceptance of these Terms (the “Effective Date”) and completion of
the payment authorization form, the Client’s initial payment will be automatically charged by
NR Medical. The initial payment will be held as a non-refundable credit until the “go-live” date.
If the initial payment is unsuccessful, the onboarding process will be postponed until payment is
received.
5.2 Billing Cycle and Overages. Unless otherwise agreed upon in writing, the “go-live” date for
Services will be the 7th calendar day following the onboarding call. The next recurring bill date
will be one month from the “go-live” date and will recur monthly thereafter. However, in the
event Client exhausts their monthly minimum usage before the one-month anniversary of the
Effective Date, the recurring bill date will be one month from the Effective Date. Any overages
will be billed on a weekly basis.
5.3 Payment Method. All payments will be made by automatic ACH or credit card, as per the
payment authorization form completed by the Client. Payments are due before the
commencement of Services.
5.4 Late Fees. Payments not received by the due date will incur a $35.00 late charge, which will
be added to the following month’s invoice.
5.5 Annual Price Increase. Starting one year after the initial “go-live” date, NR Medical
reserves the right to increase prices annually, with a maximum increase of 5% per service. The
Company will provide at least 30 days’ notice before any price adjustments.
5.6 Billable Minutes. Billable Minutes (or “Minutes”) means all measurable time and activities
performed by Company personnel or systems in connection with providing the Services, as
determined solely by Company’s standard tracking and reporting methods, including any time
spent handling, managing, routing, documenting, completing, or otherwise processing calls,
messages, requests, or related service tasks (whether during a live interaction or before/after such
interaction). For clarity, the specific components included in Billable Minutes for billing
purposes may vary by Service package and over time, and will be reflected in Company’s then-
current reporting methodology and/or the applicable Services Agreement or pricing schedule.
Time incurred listening to and returning voicemails received from patients shall be Billable
Minutes.
5.7 Suspension for Nonpayment. In addition to any late fees assessed under Section 5.4, NR
Medical reserves the right to suspend or withhold Services if any invoice remains unpaid for
more than seven (7) days past its due date. Services will resume only upon full payment of the
outstanding balance. Client acknowledges that suspension of Services for nonpayment does not
relieve Client of its payment obligations.
6. Duration and Discontinuation of Services
6.1 Discontinuation or Changes to Services by Client. The Client may discontinue use of the
Services or downgrade or otherwise change the Services at any time by providing at least 30
days’ written notice to NR Medical. Upgrades or Increases in the services may be effective
immediately upon Company acknowledgment of the written notice, at the company’s discretion.
Upon discontinuation, the Client is responsible for ensuring that NR Medical no longer has
access to any systems, servers, or databases used in providing the Services. Further Client is
responsible for disabling any call forwarding features that had been enabled. For avoidance of
doubt, written notice may include email correspondence if Company acknowledges receipt of the
email.
6.2 Discontinuation of Services by NR Medical. NR Medical reserves the right to immediately
discontinue Services if the Client breaches any material term of these Terms, engages in
unauthorized or prohibited use of the Services, or fails to pay for the Services as agreed. NR
Medical will provide written notice of such discontinuation.
6.3 Obligations upon Discontinuation. Upon discontinuation of Services, the Client shall be
solely responsible for removing NR Medical’ access to systems and for uninstalling any
platforms or software used during the term of the Services, including disabling any call
forwarding features that may have been enabled during the Term. NR Medical shall not be liable
for any damages arising from the Client’s failure to promptly remove access.
6.4 No Refund Policy. All payments made to NR Medical are non-refundable, including any
fees paid in advance for Services not yet rendered. The Client acknowledges that no refund will
be provided for the remaining term upon early discontinuation.
7. Call Recording Services
7.1 Consent Requirement. The third party software utilized by NR Medical records all
phone calls.NR Medical may utilize internal systems and/or third party telephonic or call
recording software in connection with providing the Services. Calls may be recorded for quality
assurance, training, documentation, and service delivery purposes. The Client consents to the
inclusion of a disclaimer played at the beginning of each recorded call, notifying all parties that
the call is being recorded. The Client is responsible for obtaining any additional consents from
the call participants, as required by applicable federal, state, and local laws.
7.2 Liability for Compliance. While NR Medical will make reasonable efforts to ensure that the
required disclaimer is played or stated at the start of each recorded call, the Client assumes full
responsibility for legal compliance related to call recording. This includes ensuring that all
necessary consents are obtained from call participants.
7.3 Indemnification for Recording Compliance. The Client agrees to indemnify and hold NR
Medical harmless from any claims, damages, fines, or penalties arising out of the use of call
recording services, including but not limited to non-compliance with federal, state, or local
consent laws or misuse of recorded data.
7.4 Limitations of Call Recording Service. NR Medical does not guarantee that call recordings
will be error-free, uninterrupted, or meet the Client’s specific requirements. Recordings are
provided on an “as-is” basis, and NR Medical assumes no liability for technical issues, loss of
recordings, or compliance failures beyond its control.
8. Compliance and Legal Obligations
8.1 HIPAA Compliance. NR Medical agrees to comply with the Health Insurance Portability
and Accountability Act of 1996 (“HIPAA”) and the California Medical Information Act
(“CMIA”) to the extent applicable, as well as any related regulations governing the protection,
confidentiality, and security of medical records or other health-related information. NR Medical
will handle all patient information in accordance with applicable laws and any Business
Associate Agreement (BAA), if applicable, attached to these Terms.
NR Medical strongly encourages the Client to enable the one-time password (OTP) setting in the
platform, which requires an OTP for accessing certain reports that contain or may contain
Protected Health Information (PHI) or Personally Identifiable Information (PII). This additional
security measure is designed to enhance compliance and data security.
Similarly, occasionally, clients request that NR Medical follow a process or procedure or
otherwise provide the services in a manner in which is not compliant with HIPAA.
Notwithstanding any BAA, the above, or any other provision of these Terms or the Services
Agreement, Client agrees to hold NR Medical harmless from any and all claims, damages, costs
(including attorney fees) incurred related to the actions of NR Medical and our service providers
related to (i) Client’s failure to enable the OTP settings in the platform or (ii) actions taken at
Client’s direction.
NR Medical may from time to time require or recommend that Client implement reasonable
security measures in connection with the Services, including without limitation IP allowlisting or
restriction, one-time password settings, multi-factor authentication, user-access limitations,
credential management protocols, or other administrative, technical, or physical safeguards
reasonably designed to protect Protected Health Information, Personally Identifiable
Information, and Client systems. Client shall be responsible for timely implementing and
maintaining any such Client-side security measures that are requested or recommended by NR
Medical in writing and that are necessary for NR Medical’s secure access to Client systems or
data.
To the extent any security incident, unauthorized access, service interruption, or other loss arises
from Client’s failure to timely implement or maintain such requested or recommended Client-
side security measures, NR Medical shall have no liability for such matter, except to the extent
caused by NR Medical’s gross negligence or willful misconduct.
8.2 TCPA and DNC Compliance. The Client is solely responsible for compliance with the
Telephone Consumer Protection Act of 1991 (“TCPA”) and the Federal Trade Commission’s Do
Not Call (DNC) regulations, including obtaining all necessary consents required under the TCPA
and ensuring adherence to the DNC registry requirements. NR Medical may rely on the Client’s
representations regarding compliance and assumes no liability for any related issues. The Client
agrees to indemnify and hold NR Medical harmless for any claims, costs, or damages arising
from TCPA or DNC violations.
8.3 Confidential Information and Privacy Obligations. Both parties agree to maintain the
confidentiality of all non-public information shared during the performance of Services,
including patient information, business strategies, and pricing details. Each party agrees not to
disclose such information to third parties without the prior written consent of the other party,
except as required by law or to perform Services under these Terms.
8.4 Client Responsibilities for Data Collection and Consents. The Client is responsible for
ensuring that any personal data provided to NR Medical has been collected, disclosed, and
shared in compliance with all applicable privacy and data protection laws, including HIPAA,
CMIA, and any other relevant legislation. The Client must obtain necessary consents from
individuals whose information may be shared with NR Medical.
8.5 Use of Client Phone Numbers for Caller ID. By accepting these TermsIf the Client
requests outbound calling services and NR Medical agrees to provide such services, the Client
grants NR Medical permission to use the Client’s phone number as a caller ID for outbound calls
to the Client’s patients or customers as required for the Services. Outbound calling services will
only be performed if expressly agreed to by the parties.
9. Privacy and Data Protection
9.1 Privacy Policy. The collection, use, disclosure, and protection of personal information
provided through the use of NR Medical’ Services are governed by the NR Medical Privacy
Policy, which is incorporated into these Terms by reference. The Client acknowledges that they
have reviewed and agreed to the terms of the Privacy Policy.
9.2 Confidential Medical Information. In handling medical information, NR Medical complies
with HIPAA, the California Medical Information Act (CMIA), and other applicable laws
protecting patient privacy and confidentiality. NR Medical will take appropriate measures to
safeguard all health-related information shared under these Terms.
9.3 Client Responsibilities for Data Protection. The Client is responsible for ensuring that any
personal data provided to NR Medical has been collected, disclosed, and shared in compliance
with all applicable privacy and data protection laws, including HIPAA, CMIA, and other
relevant legislation. The Client must ensure that all necessary consents have been obtained
before sharing personal information with NR Medical.
9.4 Data Security. NR Medical employs industry-standard security measures to protect personal
and health-related information from unauthorized access, loss, or misuse. NR Medical makes no
warranty that its security measures will prevent all potential security breaches. The Client agrees
to hold NR Medical harmless for any damages arising from unauthorized access to data unless
caused by NR Medical’ gross negligence or intentional misconduct.
9.5 Data Access and Removal upon Discontinuation. Upon discontinuation of the Services,
the Client is solely responsible for ensuring that NR Medical no longer has access to any systems containing personal or health-related information of the Client’s patients or customers. NR Medical shall not retain any of the Client’s data unless required by law.
9.6 AI Processing and Model Training. The AI Receptionist System may process call content
and information provided by callers in order to generate responses and record messages. Unless
otherwise agreed in writing, such information is used solely for the purpose of delivering the
Services to the Client and is not used to train publicly available or third-party artificial
intelligence models.
10. Usage Rules and Restrictions
10.1 Authorized Use. The Client is granted a non-exclusive, non-transferable, revocable license
to access and use the Services provided by NR Medical solely for the purposes specified in these
Terms. The Client shall not permit any unauthorized third party to access or use the Services.
10.2 Prohibited Actions. The Client agrees not to:
1. Copy, adapt, reverse engineer, decompile, or attempt to discover the source code of any
software or systems used by NR Medical in providing the Services.
2. Distribute or introduce any harmful code, viruses, or disruptive mechanisms into the
systems or networks associated with the Services.
3. Use the Services to send spam, engage in unsolicited communications, or violate any
applicable telemarketing laws.
4. Interfere with or disrupt the integrity or performance of the Services or attempt to gain
unauthorized access to systems, networks, or information.
10.3 Client Conduct. The Client agrees to interact respectfully with NR Medical’ staff and
representatives. If the Client’s behavior is deemed threatening, abusive, or offensive at any time,
NR Medical reserves the right to terminate access to the Services immediately.
10.4 Damages and Indemnification. The Client shall be liable for any damages resulting from a
breach of this section. The Client agrees to indemnify NR Medical for all costs, expenses, and
fees (including attorney’s fees) arising from or related to such a breach.
11. Limitation of Liability and Disclaimers
11.1 Disclaimer. NR MEDICAL PROVIDES ITS SERVICES ON AN “AS-IS” AND “AS-
AVAILABLE” BASIS. NR MEDICAL MAKES NO WARRANTIES, EXPRESS OR
IMPLIED, REGARDING THE SERVICES, INCLUDING BUT NOT LIMITED TO IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR
NON-INFRINGEMENT. THE CLIENT ACKNOWLEDGES THAT NR MEDICAL DOES
NOT GUARANTEE UNINTERRUPTED, ERROR-FREE, OR TIMELY SERVICES. NR
MEDICAL IS NOT LIABLE FOR ANY CLAIMS ARISING FROM THE RECORDING OR
USE OF RECORDED CALLS, INCLUDING BUT NOT LIMITED TO COMPLIANCE
VIOLATIONS, UNAUTHORIZED DISCLOSURES, OR MISUSE OF CALL RECORDINGS.
IN NO EVENT WILL NR MEDICAL BE LIABLE TO CLIENT UNDER ANY
CIRCUMSTANCES OR LEGAL THEORY FOR DAMAGES RELATED TO
INCONVENIENCE, DOWNTIME, COST OF CAPITAL, FRUSTRATION OF ECONOMIC
OR BUSINESS EXPECTATIONS, LOST PROFITS, LOST REVENUES, LOST SAVINGS,
LOSS OF USE, TIME, DATA, OR GOODWILL, OR ANY SPECIAL, PUNITIVE, INDIRECT,
INCIDENTAL, COLLATERAL, OR CONSEQUENTIAL DAMAGES, REGARDLESS OF
WHETHER SUCH LOSSES ARE FORESEEABLE.
11.2 Limitations on Liability. NR Medical’s total aggregate liability for any breach of these
Terms or any claim arising out of the services shall not exceed the total amount paid by the
Client under these Terms in the six (6) months preceding the event giving rise to such claim.
11.3 Disclaimer on Performance Guarantees. NR Medical does not warrant that the services
will achieve any specific outcome or meet any specific Client requirements. The Client expressly
acknowledges that NR Medical is not responsible for patient no-shows, late arrivals, double-
scheduled or mis-scheduled appointments, or other scheduling errors, including but not limited to
those caused by NR Medical.
11.4 AI Information Disclaimer. The AI Receptionist System provides automated responses
based solely on information supplied by the Client and is intended for general administrative and
informational purposes only. The AI Receptionist System does not provide medical, clinical,
legal, or emergency advice and is not a substitute for consultation with qualified personnel or
emergency services. The Client is solely responsible for ensuring that the information provided
to the system is accurate, current, and appropriate for callers.
11.5 Automated Response Limitations. The Client acknowledges that automated AI systems
may occasionally generate incomplete, inaccurate, or unintended responses. NR Medical does
not guarantee the accuracy of AI-generated responses and is not responsible for any
misunderstanding, scheduling error, or other issue resulting from automated responses.
12. Indemnification
12.1 Client Indemnification of NR Medical. The Client agrees to indemnify, defend, and hold
NR Medical harmless from and against any claims, damages, liabilities, costs, or expenses,
including reasonable attorney’s fees, arising from:
1. The Client’s misuse of the Services;
2. The Client’s breach of these Terms;
3. Non-compliance with applicable laws or regulations, including but not limited to HIPAA,
TCPA, and privacy or data protection laws; and
4. Any third-party claims arising from the Client’s failure to obtain required consents,
comply with legal obligations, or otherwise in connection with or related to the provision
of Services by NR Medical to Client.
12.2 Indemnification Procedure. NR Medical will promptly notify the Client of any
indemnifiable claim and allow the Client to assume control of the defense of such claim. NR
Medical reserves the right to participate in the defense at its own expense, and the Client shall
not settle any claim without NR Medical’ prior written consent, which will not be unreasonably
withheld.
13. Nonsolicitation
13.1 Nonsolicitation of Personnel. The Client acknowledges that NR Medical has invested in
the recruitment and training of its personnel. During the term of these Terms and for a period of
12 months following the termination or expiration of the Services, the Client agrees not to:
1. Solicit or attempt to hire any employee or contractor of NR Medical who was involved in
providing Services to the Client; or
2. Directly work with or otherwise interfere with NR Medical’ relationship with its
personnel, whether employees or contractors, without prior written consent from NR
Medical.
13.2 Breach of Non-Solicitation Clause. Any breach of this non-solicitation provision by the
Client will entitle NR Medical to seek damages and any other remedies available under law,
including injunctive relief to prevent further breaches.
14. Governing Law and Dispute Resolution
14.1 Governing Law. These Terms shall be governed by and construed in accordance with the
laws of the State of California, without regard to its conflict of law principles.
14.2 Dispute Resolution Process. In the event of any dispute or claim arising out of or relating
to these Terms, the parties agree to attempt in good faith to resolve the matter through direct
negotiations. If the dispute remains unresolved for 45 days after written notification by either
party, the parties agree to submit the dispute to final and binding arbitration in Los Angeles
County, California, under the rules of the American Arbitration Association.
14.3 Waiver of Jury Trial and Class Action. Both parties hereby irrevocably waive any right
to a trial by jury in any legal proceeding arising out of or relating to these Terms. Additionally,
both parties agree that any disputes related to these Terms shall be resolved individually and
waive the right to participate in any class action or representative proceeding.
14.4 Equitable Relief. Notwithstanding the above dispute resolution procedures, NR Medical
reserves the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent or remedy any actual or threatened breach of these Terms by the Client that may cause irreparable harm to NR Medical.
15. Miscellaneous
15.1 Intellectual Property. The information available through the Services is the property of
NR Medical and is protected by copyright, trademark, and other intellectual property laws. All
copyrights and intellectual property rights, including without limitation all written and graphical
content included in the Services and the NR Medical logo, are owned by NR Medical and may
not be used without prior written consent.
15.2 Severability. In the event that any provision of these Terms is determined to be unlawful,
void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent
permitted by law. The unenforceable portion shall be deemed severed from these Terms, and
such determination shall not affect the validity and enforceability of any other remaining
provisions.
15.3 Statute of Limitations. Both parties agree that, regardless of any statute or law to the
contrary, any claim or cause of action arising out of or related to the use of the Services or these
Terms must be filed within one (1) year after such claim or cause of action arose, or it will be
permanently barred.
15.4 Entire Agreement and Modifications. These Terms, along with the Services Agreement,
represent the complete and exclusive agreement between NR Medical and the Client regarding
the Services and supersede all prior or contemporaneous agreements, communications, and
proposals, whether oral or written. Any modification, amendment, or waiver of any provision of
these Termsthe Services Agreement must be in writing and, unless otherwise specified in this
Agreement, signed by both parties to be effective. NR Medical reserves the right to update or
modify the terms of these Terms by providing written notice to the Client. Any changes will
become effective 30 days after notice is provided, unless otherwise agreed. NR Medical
reserves the right to update or modify the terms of these Terms atIf any time. If thesuch
changes materially alter the Client’s rights andor obligations hereunder, NR Medical will
provide written notice to the Client. Any, and such changes will become effective thirty (30)
days after notice is provided, unless otherwise agreed. Continued use of the Services after the
effective date of any such changes will constitute the Client’s acceptance of the revised Terms.
15.5 Assignment and Non-Waiver. The Client may not assign these Terms without the prior
written consent of NR Medical, and any attempted assignment without such consent shall be
void. The failure of either party to enforce any provision of these Terms shall not constitute a
waiver of that provision or any other provision.
15.6 Ownership of Systems and Caller ID Numbers. All software, telephone numbers, caller
ID lines, scripts, protocols, procedures, and any other tools or materials used by NR Medical to
deliver the Services are and shall remain the sole property of NR Medical. Upon termination of
the Services, the Client shall have no rights or ownership interest in any such tools or materials,
including any assigned caller ID numbers used for outbound calls.